Thursday, January 05, 2006

Centrata - Enabling the Business of IT - Service Delivery Management Centrata Service Delivery Management Suite combined with Centrata's expertise provides IT organizations with a comprehensive solution to harness the complexity of delivering ever changing IT services. The components of the Centrata solution are:

* Centrata Service Catalog: a rich repository that centralizes all information and transactions related to IT services and service requests
* Centrata Design Studio: a productive authoring tool to define, manage and maintain all IT services with no coding
* Centrata Service Request: a self-service portal for IT customers to place service requests and for on-demand access to service request status
* Centrata Service Fulfillment: a back-end layer that enables IT to efficiently process and fulfill service requests
* Centrata Service Reporting: a reporting environment for IT to analyze request volume, service level compliance, and service delivery costs.