Avarsys - Enterprise Grid Computing Architecture

www.avarsys.com According to an independent survey of America’s fastest growing companies, 47% of their CEOs believe their most critical success factor is having flexible strategies to respond to accelerating business changes. They see change being driven by the increasingly dynamic global economy, regulatory requirements and high levels of innovation that typically refers to technology.

AvarSYS agrees with 47% of the CEOs surveyed and adopted a definite aim to be a leader in providing economic business integration solutions that are flexible, unstoppable and adaptive to accelerating business changes just-in-time.

AvarSYS is a solution provider specializing in developing, integrating and deploying service-oriented architectures with underlining grid and on demand virtualized computing infrastructure and application technologies for public and private market sectors worldwide.

AvarSYS carefully chooses stable global partners that share its vision and commitment to proven technologies and services needed for its solutions. One key partner and strategic influencer is the Enterprise Grid Alliance (EGA) who is a vendor-neutral, global consortium focused on grid technologies that are used in our infrastructure solutions.

AvarSYS Solution Focuses are:

* Full Enterprise Grid Computing and Service-Oriented Reference Architectures
* Platform Migrations & Consolidations
* BI and Operational Grid Applications
* Resource and Administration Management Tools
* SOA and Grid Component Provisioning
* Professional Services

Optena - Do IT Smart (Grid spaces)

www.optena.com GridSpaces is a next generation Grid computing platform that empowers commercial organizations to effectively manage and affordably leverage the power of Grids. GridSpaces brings the power of real-time analysis and decision making to any organization - significantly reducing the cycle time of information intensive business processes.

Optena helped Oracle reduce their testing cycles by 80% and significantly reduce capital and operational costs, increase the developer productivity and product quality.

Optena GridSpaces harnesses the power of Grid computing within a dynamic, highly automated management environment. GridSpaces enables the centralized command and control of distributed Grid resources, eliminating the tedious and repetitious management tasks associated with first generation Grid platforms. Powered by a Dynamic Sense and Respond Architecture, GridSpaces can also automatically and continuously align the computing Grid’s resources to optimize computational business applications – with no manual tuning or administration.

www.gridalliance.org

www.gridalliance.org The Enterprise Grid Alliance (EGA) consortium develops enterprise grid solutions and accelerates the deployment of grid computing, virtualization and on demand architectures in enterprises. The Alliance addresses obstacles that organizations face in using enterprise grids through open, interoperable solutions and best practices. By focusing exclusively on the needs of enterprise users, the EGA is enabling businesses to realize the many benefits of grid computing such as faster response to changing business needs, better utilization and service level performance and lower IT operating costs.

Qlusters - Keeps your data center up and running

www.qlusters.com Qlusters provides an open source systems management platform to automate enterprise data centers.

Qlusters significantly reduces annual management costs for complex enterprise data centers, increases server utilization, and minimizes downtime of IT infrastructure and business applications. Qlusters Resource Manager is a proven, open source systems management that integrates with existing components in enterprise data centers to create scalable, highly available and customizable infrastructures. Used as part of an on demand, IT automation or virtual data center strategy.

Challenges:

Today’s data centers face many of the following challenges:

* Growing number of servers, measured in hundreds, if not thousands
* Quality of service, especially availability, difficult to ensure compared to legacy systems
* Inconsistent policies applied to IT assets and operations
* Workload fluctuations and unpredictable demand spikes
* Inflexible infrastructure with applications tied to individual servers

Qlusters has introduced a next generation, open source systems management platform, Qlusters Resource Manager, built specifically to address these challenges

Benefits realized by Qlusters Resource Manager:

Qlusters Resource Manager delivers value to data centers by:

* Reducing cost of management: allows system administrators to effectively manage hundreds of servers versus a few dozen systems
* Minimizing downtime of infrastructure and applications: handles application failures smoothly and automatically, without manual intervention
* Increased server utilization: reduces data centers needs to over-provision server resources to applications, now data centers can deploy servers when needed

Qlusters Resource Manager allows data centers to operate more servers without adding staff, and eliminates much of the fire fighting faced by administrators today. Enterprises save money and IT staffs dedicate more attention to value-add projects.

Built on Open Source:
The foundation of Qlusters Resource Manager is the open source project openQRM. This allows Qlusters to offer customers who desire customized implementations an alternative to closed source software and professional services, that is access to source code.
Qlusters’ approach differs from closed vendors whose business practices lock customers into proprietary products, and expensive, time-consuming deployments. Data centers can stop paying the “proprietary tax” of closed source system management solutions by implementing Qlusters Resource Manager.

Download openQRM and see for yourself: www.openQRM.org

Qlusters Resource Manager capabilities:

Qlusters Resource Manager provides value through the following features:

Automating IT and business policies: implements application-specific policies automatically to ensure IT service level objectives.

Dynamic provisioning: deploys applications to customers in minutes, not hours, allowing data centers to respond to fluctuations in demand. Resources provisioned as needed according to policy, so companies avoid the cost of over-provisioning and the pain of under-provisioning.

Centralized image management: provides a single view of all systems, providing improved management and audit of IT assets. Administrators can apply updates and patches, or roll-back, in minutes, across hundreds of systems.

Hardware and Application High Availability: simplified availability options allows for IT departments to provide superior availability objectives to more applications at a lower cost.

Systinet - a Mercury Division - SOA and Web Services Lifecycle and Governance

www.systinet.com Systinet provides the foundation for SOA governance and lifecycle management, making IT simpler, faster and standards-based.

With its suite of award-winning and proven products, Systinet enables organizations to rapidly leverage and reuse their existing applications and data assets, provide interoperability among heterogeneous systems, and better align business processes with IT. Systinet's products enable, publish, discover and manage SOA business services, and make it easy to build secure and reliable Web services with Java and C++ applications.

Systinet products are based on industry standards such as XML, SOAP, WSDL and UDDI. A pioneer in SOA technology, Systinet led the development of important standards at the World Wide Web Consortium (W3C), OASIS and elsewhere, while remaining consistently first-to-market with advanced and innovative products based on these standards.

More than 150 Global 2000 companies rely on Systinet technology, including Amazon.com, The Hartford, Interwoven, JPMorgan, Motorola, Defense Information Systems Agency, and Société Générale. Founded in 2000, Systinet is a privately held company with headquarters in Burlington, Massachusetts, and offices in Paris, Amsterdam and Prague.

Webify Solutions - Enabling the on demand enterprise

www.webifysolutions.com Webify Solutions is a leading provider of vertically based, service-oriented business software. The Webify SOBA Fabric and SOBA Suite of products enable companies to improve business agility, streamline operations, and implement new business models by both enhancing core IT systems and flexibly leveraging external business service providers.

Virtualized, on demand services will transform the enterprise software market. Over the past decade, Webify's management team has successfully capitalized on emerging Internet and enterprise software technologies.

Webify SOBA Fabric is an integrated environment for policy driven sourcing, assembly, delivery and governance of business services and service oriented business applications (SOBA). It enables policy and context driven assembly, provisioning, personalization, and delivery of business services, events, and processes. Webify SOBA Fabric addresses and simplifies business, technology, security, governance, and interoperability issues raised by loosely coupled processes and services in a SOA.
Webify SOBA Fabric is platform neutral. It is sold in two versions: Webify SOBA Fabric for Healthcare and Webify SOBA Fabric for Insurance. Webify SOBA Fabric is optimized to IBM WebSphere business integration middleware and is certified as "IBM On Demand Optimized".

Webify Healthcare SOBA Suites is a family of pre-built SOA assets that automate complex business processes around care management, high-deductible healthcare spending accounts, and payer-provider collaboration. These SOBAs serve as business accelerators and plug into the complementary Webify SOBA Fabric for Healthcare for enhanced business agility, secure semantic interoperability, and improved SOA governance.

Webify Insurance SOBA Suites is a family of pre-built SOA assets that allow insurers to innovate and transform core business processes such as claims, policy and new business to drive sales, simplify distribution and improve customer service. These SOBAs serve as business accelerators and plug into the complementary Webify SOBA Fabric for Insurance for enhanced business agility, secure semantic interoperability, and improved SOA governance.

Application Architecture Evolution

Webify competes in an emerging and rapidly growing market for service oriented business applications (SOBA). Built on open Web services standards and industry semantics, these applications help companies dramatically cut costs, increase revenues, and improve competitive agility by combining existing, heterogeneous systems and outsourced service providers into cross-functional, multi-company business processes.

Businesses spent nearly $18 billion in 2002 on enterprise applications, according to Gartner Research. Of that total, less than 5% was spent on service oriented business applications. Gartner predicts that within several years, SOA based applications will become the dominant mode for deployment of new application solutions for Fortune 2000 companies.

Since its inception, Webify has launched successful SOBAs for industry leaders in Healthcare and Insurance markets. Privately held Webify Solutions is based in Austin, TX and branch offices in London, UK and Mumbai, India.

Platform - Enterprise Grid Software Solutions

www.platform.com Platform Computing is the industry leader in enterprise grid and utility computing software solutions. The solution of choice for over 80 per cent of the Fortune 2000, Platform delivers enterprise grid solutions to enable organizations to optimize IT resources and align with business objectives in real time.

Our 1700 + customers such as AMD, JPMorgan Chase, Peugeot, Johnson & Johnson, Bristol-Myers Squibb, and GE trust us to increase the value of their IT investment with adaptive policy driven grid and on demand solutions to improve service levels, reduce costs, and increase efficiency.

Platform software solutions are implemented to grid-enable applications and consolidate IT resources across a shared, virtualized infrastructure. To fully optimize your IT resources, Platform products enable your applications to dynamically and intelligently share resources through self-management, guaranteed service, resource provisioning and workload management across a grid.

Our comprehensive program management and training processes help you consistently manage grid initiatives, deploy Platform grid software across your organization over time, and share knowledge and skills throughout your organization.

Core to Platform products is Platform Enterprise Grid Orchestrator (EGO), the first and only grid platform that will deliver the power of virtualization, automation and the sharing of all IT resources to every application type. Platform EGO provides a flexible and modular way to orchestrate all enterprise application types into a single, cohesive, efficient system. By de-coupling resource management from workload management, Platform EGO can effectively allocate, prioritize and manage the supply of resources with business policies across the enterprise. This functionality provides organizations the ability to scale up and scale out, while improving application performance, resource utilization and achieving better SLA management overall. Platform EGO leverages 13 years of grid leadership into the enterprise comprised of hundreds to tens of thousands of CPU's.

iPhrase - Unlock the value of your information

www.iphrase.com IBM has acquired iPhrase Technologies to accelerate its ability to get the right information to the right people at the right time, a key element of achieving Information on Demand. Business accelerates when customers, partners, and employees can quickly and precisely find the information needed -- no more, no less -- shrinking the gap between information need and business action. With this acquisition, IBM is establishing a new level of customer value for discovering and delivering actionable information.

iPhrase understands that the fast track to online profitability lies in your ability to provide your customer with the right experiences at the right time.

You need an online solution that adapts to your users’ requests and behavior and delivers exceptional experiences.

iPhrase — the only provider of “adaptive search” — offers a suite of solutions that deliver the online experiences your customers want and the real business results you need.

The award-winning OneStep Platform and Solution Suite allows users to efficiently make purchases, find answers, and solve problems without expert assistance. This powerful combination offers your business measurable results within weeks — not months:

* Accelerate ROI with solutions that grow revenue and reduce costs by increasing conversion, improving loyalty, reducing both calls and email, and speeding resolution time.
* Optimize the user experience by successfully guiding people to the most relevant information with unique insight into the intent of user requests, based on a true understanding of their expressed needs and prior behavior.
* Extend current investments in CRM, Enterprise Portals, and Content Management with the plug-and-play OneStep Platform that provides immediate access to information in these applications without expensive programming and data migration efforts.

Good - Enterprise Wireless Messaging and Application Access

www.good.com Good Technology is the leader in wireless handheld computing software and service, using industry standards to provide the corporate applications enterprises need on the handhelds they choose over the networks they prefer. The company’s GoodAccess and GoodLink products extend mission-critical enterprise applications—including Microsoft Exchange, Oracle, salesforce.com and Siebel—to mobile employees when and where they need them.

Catering to the mobile professional, the Good System includes messaging and corporate data access, as well as a full suite of management features and functions. We offer customers unsurpassed flexibility by allowing them to choose their wireless carrier(s), platform(s), network(s), and device(s). Specifically, we support Palm, Pocket PC, and Symbian (in 2006) operating systems, the latest handheld devices and smartphones that run them, and nearly every wireless carrier, all over the world. Plus, our integration with third-party applications lets our customers view, edit, and interact with documents and attachments, providing the most complete laptop-like experience.

GoodLink is a wireless messaging and application access system that gives mobile field forces a synchronized connection to Microsoft Exchange Server and other critical applications. It not only offers low total cost of ownership; it provides software, service, support, powerful fleet management capabilities, and state-of-the-art security—including VeriSign triple-DES end-to-end encryption of all e-mail, data, and attachments.

Good Technology has partnered with industry leaders such as Microsoft, palmOne, PalmSource, VeriSign, and others. Our partnership with PalmSource and palmOne offers the combination of GoodLink with Palm OS on the Treo 650 and 600—a wireless offering that BusinessWeek described as "like having your desktop in a handheld." This combination was recently rated as the Best Product of 2003 by PC Magazine.

Microsoft and Good Technology broaden the range of devices further with support for Microsoft Windows Mobile for Pocket PC smart phones. Chris Hill, lead product manager of the Mobile Devices Division at Microsoft Corp., says, "GoodLink also enables the ability to view native, rich attachments on Pocket PCs, including Pocket Word and Excel files, making it a natural fit for Windows Mobile-based Pocket PCs."

The Good System extends the power of the laptop to the smartphone.

* GoodLink is compatible with the two leading mobile platforms: the Microsoft Mobile platform and Palm OS
* Supported devices include the Pocket PC Phone Edition, and the Treo 650 and 600
* Good Technology partners with leading wireless carriers, including Bell Mobility, Cingular, Orange, Rogers, Sprint, T-Mobile, and Verizon
* The Good Business Partner Program gives customers the power to choose the best channel for their purchase of software and service
* The Good Alliance Partner Program offers an online portal to applications that deliver a laptop-like experience on Good Technology-powered devices

Thousands of enterprise customers have selected GoodLink as their wireless messaging standard, including Aventis-Behring, UnumProvident, CB/Richard Ellis, Liz Claiborne, Visa, Dell, Texas Instruments, and EDS. GoodLink empowers their mobile professionals to communicate more efficiently with customers, suppliers, and partners whenever they’re away from their desks.

Contivo - Driving Automated Integration Today

www.contivo.com Contivo delivers semantic integration solutions enabling companies to take control of integration and Web services projects, including SOA:

* Save over 60% on initial data integration efforts
* Save over 70% of ongoing maintenance costs
* Reduce risk of project delays
* Platform and middleware independence

Nearly Half of IT Activities and Costs Relate to Integration

Application integration is a key element of the evolution of business applications and business processes within and across enterprises. Implementation of every new application or a business process requires integration with data sources across other applications and databases. The complexity of integration varies but it continues to be one of the largest expenditures for IT organizations globally.

Integration covers a range of activities, but every integration project must map and transform data. The single biggest cost in any integration project is the time and resources spent preparing and testing data transformations between source and target systems. It is a laborious process that is prone to errors, and is repeated every time any application or business process is introduced or updated.

Creating data transformations that really work is so hard because it's difficult to understand data and its semantics. This becomes more complex as each application has its own interpretation of the semantics.
The Contivo Advantage

Contivo addresses this problem with patented technologies for semantic data integration that enable automated discovery, mapping, modeling, code generation, and simulation of the data transformation, eliminating the heavy manual work from the data integration process.

The Contivo Vocabulary Management Solution (VMS) consists of a centralized semantic repository that captures, understands, and leverages the structure of application data and tools for designing, developing and deploying cross-platform transformation. Contivo VMS also includes code generators and system simulators that dramatically increase quality and speed deployment. Unlike other vendors, Contivo avoids platform lock-in and eases the transition to web services.

In a nutshell, that's Contivo - saving customers more than half their integration budget. Built by a team with extensive experience in integration and XML, with funding from BEA, Tibco, webMethods and leading Silicon Valley VC's, Contivo aims to continue helping global organizations to get a strong control on their integration projects.

Cogency Software - Access, Understand, Profit - Enhancing Fund Performance

www.cogencysoft.com Cogency has developed core data integration technology that enables our customers to quickly aggregate data from various internal and external data sources to provide optimal decision making capabilities. Our solutions leverage existing data across multiple silos and convert the data into the timely and accurate business insights that drive your business.

Our industry-leading capabilities are founded on a comprehensive platform called Cogency Wisdom. This robust technology aggregates all your data, provides deep portfolio analysis according to any criteria, and is as easy to use as an Excel spreadsheet. Tap real-time data from throughout your firm. View it instantaneously according to your needs and priorities. Quite simply, Cogency Wisdom provides the most powerful, easiest to use information management capability available in the industry.

* Easy integration with your existing technologies and applications through its open environment.
* Intelligence that frees you to quickly seize moneymaking opportunities.
* Access to your information regardless of location or format.
* Flexibility to view information according to your needs - summary views, drill-downs, on-the-fly reports, etc.
* Scalability to grow as your firm's needs expand.

Vendavo - Turn Pricing Insight Into Profits

www.vendavo.com With unmatched success among the most demanding industry leaders in chemicals, manufacturing, high technology, and distribution, Vendavo is the price management solution of choice for complex, global corporations.

When costs have been squeezed out of the supply chain, operations have been streamlined, and most processes have been automated, companies have exhausted their traditional avenues to improve earnings. There is one area of opportunity, however, that is proven, practical, yet still largely untapped. Price management remains as a high-potential approach for companies to identify and capture new margin opportunities.

Based on only small changes to pricing and pricing policies, price management solutions not only enable companies to no longer “leave money on the table,” but in fact offer them significant improvement in bottom-line growth—adding 1 to 3 points to return on sales.

Price management consists of three distinct capabilities applied to a company’s pricing processes:

* Insight a way for executives and managers to see and understand every
component that drives pricing performance
* Guidance a way to offer consistent direction, and the proper amount of control,
to prices and policies across the entire business
* Empowerment a way to put in the hands of every user the power to negotiate every aspect of a deal, including price, volume, and terms, for greater profitability

Price management solutions can generate an impressive return on investment through the production of real business benefits. Vendavo has proven the value of price management with industry leaders in chemicals, industrial manufacturing, high technology and distribution, and we invite you to explore the potential of price management with us.

BigFix - Security Configuration Management

www.bigfix.com Real-time Visibility and Control for Security Configuration Management

Founded in 1997, BigFix is a global company that provides comprehensive and innovative security configuration management solutions. Today, BigFix solutions are proven in production at more than 350 companies, government agencies and public sector institutions worldwide, and on hundreds of thousands of PC clients, workstations, and servers managing millions of changes across distributed IT infrastructures and networks. BigFix customers range from medium-sized enterprises to global companies in a range of industries, including insurance, healthcare,
energy, communications and more.

The BigFix solution is the only scalable and extensible solution that delivers real-time visibility, performance and control, enabling IT to discover, analyze, change and maintain security and software configurations faster and more accurately. With the BigFix Enterprise Suite, customers can control a wide range of configuration management functions from a single platform, leading to improved IT processes, better security, more reliable services and reduced IT management costs.

The company is the recipient of numerous awards and industry recognitions, including the 2005 Codie Award for Best Security Product and the SC Magazine Product of the Year Award. BigFix provides sales and support directly and with partners throughout the Americas, Europe, the Middle East, Africa, Asia Pacific, Japan and Australia.

InfoVisat - Service-Centric Performance Management

www.infovista.com To global providers and business users of IT, InfoVista is the Service-Centric Performance Management Software Company that assures the optimal delivery of business-critical IT services.

Driven by a uniquely adaptive and real-time technology foundation, InfoVista solutions:

* Reduce Operating Risk - Pre-empt business technology performance problems and mitigate business risks
* Improve Business Effectiveness - Maximize the availability of technology that supports key business functions
* Lower TCO - Identify opportunities for rightsizing, consolidation and operational efficiencies
* Enhance Business Value - Align Information Technology investments with business priorities and accelerate time to value
* Create Competitive Advantage - Differentiate business operations by maximizing strategic value of business technology

Eighty percent of the world’s largest service providers as ranked by Fortune, as well as leading Global 2000 enterprises, rely on InfoVista to enhance the business value of their technology assets.

GoodMailSystems - Bringing Safety and Reliability to Email

www.goodmailsystems.com Goodmail provides a new class of e-mail that identifies good mail and helps to shield consumers from spam, fraud and phishing. Every message sent through the Goodmail CertifiedEmail service is embedded with a cryptographically-secure token. Goodmail tokens are detected by participating ISPs so the messages can be delivered to recipients' inboxes--not junk or bulk folders. The messages are identified with the CertifiedEmail symbol--a mark that indicates the message is from a trusted sender and can be opened with greater confidence. Goodmail's CertifiedEmail service improves the consumer email experience, addresses the needs of legitimate senders, and enables mailbox providers with a platform that uses state of the art security measures. This premium delivery service is available to qualified businesses that rely on email to reach their customers.

The CertifiedEmail service is easily and efficiently implemented in partnership with participating ISPs and mailbox providers. The service will be launched in the coming months with AOL and Yahoo!, leading global email service providers who process approximately 50% of the mail reaching the inboxes of U.S. consumers.

Market Tools - Real Insights. In Real Time. For Real Value

www.markettools.com By combining deep industry experience, proprietary research technology and proven approaches, MarketTools delivers marketing research unparalleled in its accuracy, speed and value. MarketTools gets you the insights you need, when you need them so you can make the right decision. On Demand.

Digital Harbor - The Composite Applications Company

www.digitalharbor.com Can your users Connect the Dots? Digital Harbor's PiiE Platform (Professional Interactive Information Environment) helps enterprises easily build composite applications and make intelligent decisions by seamlessly linking real-time information from many systems in a single, contextual application.

NetIQ - Knowledge-Based Services Assurance

www.netiq.com NetIQ's Knowledge-Based Service Assurance helps you to know that your enterprise is secure, available and performing. NetIQ counts more than 3,000 of the world's leading enterprises as key customers. In addition, our partnerships with industry leaders, such as Microsoft, IBM, HP and Dell, give NetIQ a unique advantage in the global marketplace.

NetIQ is a leading provider of integrated systems and security management solutions that empower IT organizations with the knowledge and ability necessary to assure IT service. NetIQ's Knowledge-Based Service Assurance products and solutions include embedded knowledge and tools to implement industry best practices and to better ensure operational integrity, manage service levels and risk, and ensure policy compliance. NetIQ's modular, best-of-breed solutions for Performance & Availability Management, Security Management, Configuration & Vulnerability Management, and Operational Change Control integrate through an open, service-oriented architecture allowing for common reporting, analytics and dashboards.

Opsware - Simplify IT - Automate

www.opsware.com Provision and configure 75 Linux servers from bare metal in 2 weeks. Improve network availability from 98% to 99.9%. Identify and patch 1800 Unix servers in 2 hours. Audit configurations on 6000 network devices in 90 minutes. Update ACLs for 300 network devices in 5 minutes. Respond to security certification audit in 98% less time. Reallocate 120 Unix servers in 3 hours. Validate security settings on 100 servers in 2 mins. Update ACLs for 300 network devices in 5 minutes. Deply emergency patch to 450 Windows serers in 90 minutes.

The Opsware Automation Suite is used by IT organizations to automate management of all aspects of their environment including servers, applications, network devices, and asset management.

Opsware provides the only automation software on the market to bring together management of business services, UNIX, Linux, and Windows servers, software, applications, network devices, and asset tracking.

Opsware customers have realized the benefits of automation such as time savings, standardization, and global visibility in a matter of weeks to months.

Opsware's comprehensive out-of-the-box capabilities automate the full lifecycle of managing servers, software, applications, and network devices.

Opsware's extensive integration capabilities enables integration with existing IT systems to significantly reduce downtime and improve TTR. Opsware Automation is deployed in over 250 IT organizations today.

Tacit - Connect the Dots to make the Right Collaboration Happen

www.tacit.com Large, complex, and geographically dispersed organizations by their nature routinely experience internal disconnects, leading to redundant efforts, costly mistakes, re-work, project delays, and poor decisions. While the problem of disconnectedness is not always visible, its consequences are profound. For commercial organizations, routine disconnects can cost millions of dollars and thousands of hours on an annualized basis.

By providing a systematic way to precisely link the right people together within a specific business process, Tacit makes the right collaboration happen. Unlike existing collaboration tools that solely address the "how" part of collaboration, Tacit dynamically identifies the "who," "when," and "why" pieces of collaboration based on a real-time view of organizational activity. As a result, Tacit helps organizations achieve a new level of efficiency, productivity, and responsiveness.

Although the problem of disconnectedness is pervasive in large organizations, attacking this problem will require a focused effort that addresses one business process at a time. Tacit has identified several areas where costly disconnects often occur.