These guys get it. The Workflow Institute serves decision-makers at the intersection of business results, enterprise systems, and human performance. We promote the understanding and use of real-time learning in industry and government worldwide. We Identify new developments and interpret technology trends. Our backgrounds in instructional design, cognitive science, enterprise computing, and software architectures, coupled with our passion for helping people make the most of technology, have positioned us at the forefront of the Workflow Learning movement.
Jay Cross is Managing Director of the Workflow Institute. A thought leader in learning technology, Jay coined the terms “eLearning” and "workflow learning." Gary J. Dickelman is a Fellow of the Workflow Institute. Gary leads our Performance-Centered Design practice. He applies knowledge management, human factors, learning technology, and business process engineering to creating systems that human beings can actually use. Gloria Gery is the first Fellow of the Workflow Institute. Gloria invented the field of Electronic Performance Support. She was a champion of performance-centered design twenty years before its current popularity. She has taught our industry to "give up the idea that competence must exist within the person and expand our view that whenever possible it should be built into the situation."