Welcome to the Services Economy.
Each year, billions are spent on services. Package shipping. Conferencing. Dining. Travel. Entertainment. Mobile communications and much more. Despite the expenditures, most corporations don't have an effective way to manage the procurement of Employee Business Services (EBS). Here's why:
Unlike other procurement categories, EBS and other on-demand services have distinct characteristics that make them difficult to manage. They're schedule oriented. Acutely time sensitive. Enmeshed in the day-to-day work of your employees. They can't be represented in a catalog-based e-procurement application. And they can't be easily managed across the enterprise.