Sunday, December 30, 2007

Vanguard Software - Management Systems for the Intelligent Enterprise

www.vanguardsw.com Since 1995, Vanguard has helped thousands of companies in over 60 countries make better decisions by applying science to the planning process. Our methods go beyond data analysis to include tools and techniques for enterprise knowledge-capture, Web-based collaborative modeling, and strategic decision-making.

Monday, December 10, 2007

LiveOps - Leverage the Public as Call Center Agents

www.liveops.com LiveOps has provided leading companies with high-quality call center technology and services since 2000. We’ve successfully delivered thousands of call center programs to a wide variety of clients. And with more than 16,000 remotely-located independent contractor agents, we’ve moved aggressively into other industries, including food service, as well as retail and financial services.

Quite simply, LiveOps has changed the way people work together:

* By pioneering the distributed call center model, agents can be informed, scheduled, measured and motivated —no matter where they are located.
* Our technology has provided greater efficiency, flexibility and productivity to hundreds of our customers who have redefined the composition of their workforce.
* LiveOps customers pay only for the resources that they actually need.

By using a distributed call center—either as an alternative or complement to traditional centralized call centers — LiveOps technology provides tighter control, clearer visibility and greater performance than any alternative solution:

* Call center infrastructure capacity available on demand.
* Unique call routing and agent scoring system maximizes the utilization of your best agents.
* Workforce management optimizes capacity plans and distributed scheduling.
* Robust agent management applications.
* Analytics tools provide immediate visibility over every aspect of your contact center operations – no matter where resources are located.
* IVR/ASR offers constant flexibility in the use of automation or inbound or outbound Live Agents.

GlassFish - Java EE 5

www.glassfish.com The GlassFish community is building free, open source, production-quality, enterprise software. The main deliverables are an Application Server, the Java EE 5 Reference Implementation, and the Java Persistence API Reference Implementation, TopLink Essentials. The community also delivers Maven Repository, tools and much more.